Returns and Refunds Policy
At Sams247, we prioritize the freshness of your groceries and offer a 24-hour return window for any perishable items that do not meet our quality standards. For non-perishable goods, customers may request a return within 7 days of delivery provided the packaging remains unopened.
Initiate a Return Request
Log in to your Sams247 account, navigate to 'My Orders', and select the items you wish to return along with a brief reason.
Quality Verification
Upload a clear photo of the item, especially for perishable goods, to help our team verify the condition and expedite your claim.
Schedule a Pickup
Once approved, our delivery partner will visit your address to collect the items during our next scheduled route in your area.
Receive Your Refund
After the items are received and inspected at our warehouse, a refund will be processed to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing